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How to add an AI chatbot to BigCommerce

BigCommerce has Script Manager built for third-party snippets. Add the script with location 'Footer' and pages 'All pages'. Because it lives outside the theme, a theme update or change never removes it.

Where it goes

Storefront → Script Manager → Create a Script

Availability: All BigCommerce plans.

Adding the chatbot to BigCommerce

  1. 1

    In your BigCommerce control panel, go to Storefront → Script Manager.

  2. 2

    Click Create a Script.

  3. 3

    Name it 'RubyRep', set Location to Footer and Pages to All pages.

  4. 4

    Set Script type to Script, then paste your RubyRep snippet.

  5. 5

    Save, then open your storefront to confirm the launcher appears.

The snippet you paste

<script src="https://rubyrep.com/rubyrep.js" data-rubyrep="rr_your_public_key" defer></script>

Your own key replaces rr_your_public_key — you get it after training RubyRep on your site.

Worth knowing on BigCommerce

  • Script Manager is preferable to editing the theme — scripts persist across theme updates and changes.

  • Set Script category honestly (Functional) so your consent banner treats it correctly.

  • Checkout on non-Enterprise plans is restricted, so the widget will not render during checkout.

BigCommerce questions

Script Manager or theme files?
Script Manager. Theme edits are lost on update; Script Manager entries are not, and they can be toggled off without touching code.

Related

industry

AI customer support for ecommerce stores

Most ecommerce support is four questions wearing different hats: where is it, when will it arrive, can I return it, and will it fit. RubyRep reads your product pages and policies and answers them at the moment of hesitation, which is the moment the sale is won or lost.

tool

Website support score

Scores a website on how well it could support customers — and how well an AI representative trained on it would perform. Five dimensions, a total out of 100, and the specific gaps behind the score.

Get your snippet.

Enter your BigCommerce site and RubyRep reads it, builds your representative, and hands you the exact line to paste.

https://

Takes about a minute. No credit card.

Using something else? See all platforms.