Contact us
One inbox, read by the people who build RubyRep. Tell us what you are trying to do and we will tell you whether this is the right tool for it.
Before you buy
Not sure it will work on your site? Send the address and we will tell you honestly — including when the answer is no.
Run the free report first →Already a customer
Support questions are fastest from inside your account, where we can see the website, the crawl and the conversations you are asking about.
Open your dashboard →Billing and refunds
Charges, cancellations and refunds within 14 days are handled the same day we hear from you.
Read the refund policy →Privacy and data
Export and deletion are self-service in your settings. Anything else — access requests, processor questions — comes to the same inbox.
Read the privacy policy →Postal address
RubyRep
India
Common questions
- How quickly do you reply?
- Within one business day, usually much sooner. There is no support tier — everybody gets the same inbox, and it is read by the people who wrote the code.
- Do you offer a call before I subscribe?
- For most questions email is faster and leaves you something to re-read. If your setup genuinely needs a conversation, say so in the form and we will send times.
- I found a security problem. Where do I send it?
- Use the form with the security topic, or email hello@rubyrep.com directly. Tell us what you found and how to reproduce it. We will confirm receipt, keep you updated, and will not pursue anyone who reports a genuine issue in good faith.
- Can I ask the AI instead?
- Yes — the widget in the corner of this site is RubyRep trained on RubyRep, and it answers from these pages. If it refuses or gets something wrong, that is worth telling us about too.