Product
What RubyRep is
RubyRep is an AI customer service representative for a business’s own website. It reads the site, builds a knowledge base from the pages, and answers visitors from that knowledge — with a link to the source page, and an honest “I don’t know” when the site doesn’t cover it.
How it works
- 1
You submit your website address. That is the only question onboarding asks.
- 2
RubyRep crawls same-domain pages, respecting robots.txt, and extracts readable text.
- 3
Text is split into passages, embedded, and stored for semantic retrieval.
- 4
Each visitor question retrieves the closest passages; the representative answers only from those and cites the page.
- 5
Unanswered and low-confidence questions surface in your dashboard so you can answer them once.
What it does
Learns from your website
Crawls same-domain pages, respects robots.txt, and extracts readable text — ignoring navigation, scripts and boilerplate.
Answers from your knowledge
Retrieves the most relevant passages for each question and answers only from them, prioritising your content over anything the model believes about your industry.
Cites its source
Every substantive answer carries a link to the page it came from, so a customer — and you — can verify it.
Admits uncertainty
When retrieval finds nothing solid, it says so and offers your contact routes rather than inventing an answer.
Improves from conversations
Unanswered questions, low-confidence answers and thumbs-down feedback collect in a queue. Answering one teaches it permanently.
Installs in one line
A single script tag. Isolated from the host page, lazy-loaded, and responsive down to mobile full-screen.
What it is not
RubyRep is deliberately narrow. It is not a CRM, a ticketing system, an email automation tool, or a general-purpose assistant. It has no access to customer accounts, orders or internal systems, and it does not take actions on a visitor’s behalf. It answers questions from published content and hands everything else to a person. That boundary is what makes it safe to put on a homepage.
Who it is for
Any business whose website already answers common customer questions — online stores, SaaS companies, clinics, schools, estate agencies and agencies. If the answers are not published anywhere, no AI can find them — check your site first.
About the product
- What is RubyRep?
- A hosted AI customer service representative that sits on a business's own website. It crawls that website, builds a searchable knowledge base from the pages, and answers visitor questions from that knowledge — citing the page each answer came from.
- How does it learn a business?
- You give it a URL. It crawls same-domain pages while respecting robots.txt, strips navigation and scripts, splits the remaining text into passages, and indexes them by meaning. Nothing is typed in by hand.
- How does it avoid making things up?
- Two mechanisms. The system prompt forbids answering beyond the retrieved passages, and a weak retrieval score is treated as 'I don't know' rather than a licence to improvise. Those unanswered questions then surface in the dashboard for the owner to answer once.
- What does it deliberately not do?
- It is not a CRM, a ticketing system, or a general assistant. It has no access to customer accounts, orders or internal systems, and it will not act on a visitor's behalf. Anything account-specific is handed to a human.
- How is it installed?
- One script tag before the closing body tag. The launcher renders in a shadow root and the chat panel in an iframe, so it cannot collide with the host site's CSS in either direction.
- What does it cost?
- Three plans — Good at $39 a month, Better at $99 a month, Best at $249 a month — each starting with a 14-day trial and no credit card. There is no permanent free plan.
Give your website an AI representative.
14-day trial, no credit card. About a minute to find out how good yours would be.
Machine-readable summary: llms.txt · ai.txt. Built by RubyRep.