Refund and Cancellation Policy

This policy explains how billing, cancellation and refunds work at RubyRep. It forms part of our Terms of Service.

The trial comes first

Every account starts with a 7-day trial. It exists so you can point RubyRep at your website, read the answers it gives, and decide before paying anything. If the answers are not good enough, the right outcome is not to subscribe — that is what the trial is for.

Cancelling

You can cancel at any time from your settings. Cancellation stops the next renewal; your representative keeps working until the end of the period you have already paid for. We do not pro-rate part-months.

Cancelling does not delete your data. If you want that too, delete your account from the same page — see our Privacy Policy for what that removes.

Refunds

If you are within 14 days of a charge and the service has not done what we said it does, email hello@rubyrep.com from the address on the account and we will refund that charge in full. You do not need to justify the request beyond telling us what went wrong — we would rather know.

We will also refund, outside that window, when:

• you were charged after cancelling;
• you were charged twice for the same period;
• the service was unavailable for a prolonged period within the billing month and you could not use it.

What we do not refund

• periods you were subscribed and the service was working — including months where you did not use it, since capacity was reserved and model costs were incurred on your behalf;
• charges older than 14 days, except in the cases listed above;
• accounts suspended for breaching the acceptable-use section of the Terms.

How a refund reaches you

Refunds are issued through Razorpay to the original payment method. We process approved refunds within 5 business days; how long it then takes to appear is up to your bank or card issuer, and is commonly another 5 to 10 business days.

Failed payments

If a renewal fails we retry it and email you. After repeated failures the subscription is paused: the widget stops answering and your data is kept. Paying the outstanding invoice restores service without re-training.

Price changes

If we raise the price of a plan you are on, we will tell you at least 30 days before it applies to you. Cancelling before that date means you are never charged at the new price.

Disputes

Please email us before raising a chargeback — nearly every billing problem is a mistake we can fix the same day, and a chargeback locks the account while the bank investigates. Write to hello@rubyrep.com with the date and amount of the charge.

Who you are contracting with

RubyRep, of India. Refunds are governed by the laws of India, and nothing in this policy removes a statutory right you have where you live.