Comparisons
Comparisons
The decisions worth thinking about before you buy anything — including the ones where the answer is that you do not need us.
Approach
AI chatbot vs live chat
AI chat answers instantly from your content; live chat connects a person. The real answer is which questions belong to which — here's how to split them.
Approach
RAG vs fine-tuning
Retrieval puts your documents in front of the model at question time; fine-tuning changes the model's weights. For facts that change, retrieval wins.
Approach
Chatbot vs AI agent
A chatbot answers. An agent acts — calling tools, changing records, taking steps. The distinction decides your security review, not just your feature list.
Approach
FAQ page vs AI search
An FAQ page answers questions in the words its author imagined. AI search answers in the words customers actually use. You want both, for different reasons.
Approach
AI chatbot vs site search
Site search matches words. An AI chatbot matches meaning and answers in a sentence. Here is why the same content behaves so differently.
Approach
Rule-based chatbot vs AI chatbot
A rule-based bot follows a script someone drew. An AI chatbot generates answers from your content. Here is why the first keeps saying it did not understand.
Approach
AI chatbot vs contact form
A contact form turns a question into a wait. An AI chatbot answers now. Here is what that difference does to enquiries and to your inbox.
Approach
AI chatbot vs help centre
A help centre stores answers. An AI chatbot delivers them. Here is how to tell whether your content or your search is what is failing.
Approach
Keyword search vs semantic search
Keyword search matches words, semantic search matches meaning, and each fails on a query class the other handles. Here is where the line falls.
Approach
AI chatbot vs email support
Email support has a built-in delay of hours to days. An AI chatbot answers in seconds from the same content. Here's when that gap matters and when it doesn't.
Approach
AI chatbot vs canned responses
A canned response is a fixed answer someone wrote once. An AI chatbot answers from your live content. Here's what changes when your policies do.
The comparison that matters is your own website.
Point RubyRep at your site and read the answers it gives about your business. That tells you more than any table.