How to add an AI chatbot to Squarespace Commerce
On Squarespace Commerce, a chat widget is installed through Settings → Developer Tools → Code Injection → Footer. Applies immediately on save across the whole site. Custom code is gated: Code Injection requires a Business plan or higher.
Where it goes
Settings → Developer Tools → Code Injection → Footer
Availability: Code Injection requires a Business plan or higher.
Adding the chatbot to Squarespace Commerce
- 1
Open Settings, then Developer Tools, then Code Injection.
- 2
Paste the snippet into the Footer field.
- 3
Save. It now applies to every page including product and cart pages.
- 4
Applies immediately on save across the whole site.
The snippet you paste
<script src="https://rubyrep.com/rubyrep.js" data-rubyrep="rr_your_public_key" defer></script>Your own key replaces rr_your_public_key — you get it after training RubyRep on your site.
Worth knowing on Squarespace Commerce
Code Injection does not run inside the Squarespace editor preview — check the live site.
Checkout is hosted on a Squarespace domain and will not run injected code.
Ajax page loading is on by default in some templates, so scripts expecting a full page load should also handle soft navigation.
Squarespace Commerce questions
- Where does the code go on Squarespace Commerce?
- Settings → Developer Tools → Code Injection → Footer. Applies immediately on save across the whole site.
- Do I need a paid Squarespace Commerce plan?
- Code Injection requires a Business plan or higher.
- Will a Squarespace Commerce update remove it?
- Code Injection does not run inside the Squarespace editor preview — check the live site.
- Does it slow Squarespace Commerce down?
- No measurable effect. The snippet is deferred, so it loads after your page has rendered, and the chat interface itself is only fetched when a visitor opens it.
Related
term
What is a website chatbot?
The term covers two very different things. Older chatbots follow scripts and break the moment a visitor phrases something unexpectedly. Modern ones retrieve from a business's own content and generate an answer, which handles arbitrary phrasing.
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
guide
How to add an AI chatbot to your website
Adding an AI chatbot takes minutes. Making it answer correctly takes preparation. This covers what to check before you install anything, how installation actually works, and the three failure modes that make businesses take chatbots back down.
how-to
How to add FAQ schema on any website platform
Mark up your existing FAQ answers so search engines and AI assistants can quote them directly. The code is the same everywhere; where you paste it is not. This covers 35 platforms, 19 of which gate custom code behind a paid plan.
how-to
How to add live chat on any website platform
Put a real-time conversation route on every page of your site. The code is the same everywhere; where you paste it is not. This covers 35 platforms, 19 of which gate custom code behind a paid plan.
Get your snippet.
Enter your Squarespace Commerce site and RubyRep reads it, builds your representative, and hands you the exact line to paste.
Using something else? See all platforms.