How do I prove a package was or wasn't delivered?
What courier and same-day delivery companies need to publish
Delivery disputes need a clear, documented resolution process rather than a he-said-she-said standoff.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “How do I prove a package was or wasn't delivered?”
- “delivery confirmation dispute”
- “proof of delivery”
- “package says delivered but wasn't”
What a complete answer contains
For courier and same-day delivery companies specifically, an answer is only complete when it covers all 4:
- 1
What counts as proof of delivery (photo, signature, GPS)
- 2
How to dispute a delivery that shows completed but wasn't received
- 3
The investigation process
- 4
Realistic resolution timeline
A worked example
Illustrative — not a real business
Every delivery is confirmed with a timestamped photo and GPS location at drop-off, visible in your tracking history. If a delivery shows as completed but you didn't receive it, contact us with your tracking number — we'll review the photo and GPS data and investigate with the driver, typically resolving within 2-3 business days.
Which page should own it
Proof-of-delivery process page
What silence costs
An undocumented delivery dispute becomes an unresolvable he-said-she-said situation without a clear evidence process.
More questions courier and same-day delivery companies get
Related
industry
AI customer support for courier and delivery companies
When a package doesn't arrive, the question that actually matters is what the courier is liable for and what proof-of-delivery looks like — and vague 'not responsible for loss' language leaves customers with no real answer. RubyRep states the actual coverage, limits and documentation process plainly, alongside same-day delivery windows and pricing.
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.