What if something significant is discovered after we've already moved in — is that on you?
What home inspection companies need to publish
This is the most consequential question in the entire relationship, and an honest answer about liability and errors-and-omissions coverage matters more here than in almost any other service industry.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “What if something significant is discovered after we've already moved in — is that on you?”
- “home inspector missed something liability”
- “inspector didn't catch a problem”
- “recourse after inspection missed issue”
What a complete answer contains
For home inspection companies specifically, an answer is only complete when it covers all 5:
- 1
The distinction between something genuinely missed within scope versus something outside the inspection's inherent limitations
- 2
Whether the inspector carries errors and omissions insurance, stated directly
- 3
The actual process for raising a post-move-in concern with the inspection company
- 4
That state licensing boards typically provide a complaint and oversight process as well
- 5
What a fair, good-faith response from the inspector actually looks like when a legitimate miss occurs
A worked example
Illustrative — not a real business
It depends on whether the issue was something reasonably observable and within the scope of a standard inspection versus something genuinely hidden or outside that scope, as discussed earlier — those are two different situations with different answers. We carry errors and omissions insurance specifically for the case where something within our reasonable scope was genuinely missed, and if you believe that has happened, the right first step is to call us directly rather than assume there is no recourse; we take that conversation seriously and will send someone back out to assess the specific concern in most cases at no charge. In most states, home inspectors are also licensed and regulated, and the state licensing board provides a formal complaint process if a resolution with the inspector directly does not feel adequate — we will tell you how to reach that board if you ever feel you need to. A fair-minded response from us in a genuine miss looks like acknowledging it plainly, explaining what we can and cannot do about it now, and working in good faith toward some resolution — not becoming defensive or citing scope limitations as a way to avoid an honest conversation about a real mistake.
Which page should own it
Our guarantee and liability page
What silence costs
This is the exact moment where a home inspector's actual character is revealed, and being upfront about the process before it happens builds more trust than avoiding the question until it does.
More questions home inspection companies get
- Will the inspection catch every problem with the house?
- Do I need a separate radon or pest inspection?
- How long until I get the inspection report?
- Does the seller need to have the utilities on for the inspection?
- Should I actually be there in person for the inspection?
- How long until I actually get the full report?
Related
industry
AI customer support for home inspection companies
A home inspection is a visual, non-invasive assessment at a point in time — it isn't a guarantee against every hidden or latent defect, and buyers who don't understand that distinction are sometimes surprised later by a problem the inspection didn't catch. RubyRep states this honestly upfront, alongside report turnaround time and what's included versus a specialized add-on (radon, pest, sewer scope).
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.