Answer customer questions from your own content
Answering questions well means answering them from something true. RubyRep retrieves the relevant passages from your site before it writes anything, and cites the page it used, so an answer can always be checked.
The problem
General AI assistants sound confident about businesses they know nothing about, which is worse than no answer at all.
How it works
- 1
Your pages are split into passages and indexed for meaning, not just keywords.
- 2
Each question retrieves the most relevant passages from your site.
- 3
The representative answers from those passages only, and links the source page.
- 4
If retrieval finds nothing solid, it says it doesn't know.
What changes
Answers grounded in your own published content.
A source link on every substantive answer.
An honest "I don't know" instead of a confident invention.
Questions
- How do you stop it making things up?
- Two things: the system prompt forbids answering beyond the retrieved content, and low-confidence retrievals are treated as "no answer" rather than a prompt to improvise. Those answers also go into your improvement queue.
Related
tool
AI answer generator
Enter a website and a customer question, and get the answer as an AI representative trained on that site would give it — with the page it came from, or an honest "not covered".
tool
Website support score
Scores a website on how well it could support customers — and how well an AI representative trained on it would perform. Five dimensions, a total out of 100, and the specific gaps behind the score.
term
What is RAG (retrieval-augmented generation)?
RAG is what separates a chatbot that knows your business from one that guesses. Documents are split into passages and indexed by meaning; each question retrieves the closest passages, and the model is instructed to answer only from them.
term
What is an AI agent?
The word is used loosely. In customer support it usually means something more capable than a question-answering bot — a system that can look things up, take an action, or decide to escalate, rather than only replying.
guide
How to train AI on your website content
"Training on your website" almost never means training a model. It means crawling your pages, splitting them into passages, indexing them by meaning, and retrieving the right ones at question time. Understanding that distinction tells you exactly what to fix when answers are wrong.
industry
AI customer support for healthcare practices
Most calls to a practice are logistics, not medicine: opening hours, what a visit costs, which insurance is accepted, what to bring. RubyRep answers those from your website so reception can focus on patients in front of them — and it stays firmly out of clinical advice.