AI customer support for restaurants
Restaurant enquiries arrive at exactly the moment nobody can answer them: during service, on a phone nobody can reach, from someone deciding right now where to eat tonight. Most of what they ask is already on the website. RubyRep reads it and answers instantly, on the site, while the decision is still open.
What restaurants deal with
The phone rings during service and the question is almost always opening hours or whether there is a table.
Allergen and dietary questions arrive by DM, email and phone, and each one gets answered slightly differently.
A diner deciding at 7pm on a Friday will not wait for a reply — they book somewhere that answered.
How RubyRep works for restaurants
Hours, parking, set menus and dietary provision answered instantly, including during service.
Allergen questions answered from the page you wrote and reviewed, not from memory over a noisy phone.
Anything that needs a person — a large booking, a private hire, a complaint — reaches you with the conversation attached.
The knowledge comes from pages you already publish:
- Menus, including allergen and dietary notes
- Opening hours, including holidays and seasonal changes
- Booking, group and private-hire pages
- Location, parking and accessibility information
Questions your visitors actually ask
- “Are you open on Sunday evening?”
- “Do you have gluten-free options?”
- “Can we bring a birthday cake?”
- “Do you take walk-ins or is it bookings only?”
- “Is there parking nearby?”
RubyRep for restaurants
- Is it safe to let AI answer allergen questions?
- Only in one specific way: by quoting your allergen page and citing it, never by reasoning about ingredients. RubyRep answers from what you have published and refuses when the page does not cover it. If your allergen information is not written down, write it before switching anything on — that is true whether or not you automate.
- Can it take a booking?
- No. It answers questions and points at your booking system. Taking a booking means writing to your diary, and a system that answers questions should not have that access.
- What about our seasonal menu changes?
- Re-read the site after you update the menu page and the old version is replaced. Answers follow the page — which is also why the page has to be the thing you keep current.
Related
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Website support score
Scores a website on how well it could support customers — and how well an AI representative trained on it would perform. Five dimensions, a total out of 100, and the specific gaps behind the score.
tool
Website FAQ generator
Reads your website, extracts any FAQ content already published, and drafts the questions your pages answer but never state as questions. Output is copy-paste ready.
use case
After-hours support that doesn't lose the lead
The gap between a question and an answer is where interest dies. Answering after-hours questions immediately — and routing the ones you can't answer to a form or booking link — keeps enquiries warm until someone is back at a desk.
use case
FAQ automation that uses your real pages
A static FAQ page ages badly and never quite matches how people phrase things. Reading your whole site instead means the answer to a question can come from wherever it genuinely lives — a policy page, a product spec, a help article.
term
What is a knowledge gap in customer support?
Every refusal is a record of something customers want to know and the website does not say. Collected over a month, those refusals become a ranked list of what is missing, ordered by how many people asked — which is a content brief nobody had to guess at.
term
What is a citation in an AI answer?
A cited answer tells the reader not just what the answer is but where it came from. In a customer-facing system, that link is usually a page on the business's own website, so following it is both a verification step and a way further into the site.
Give your website an AI representative.
It reads your site and starts answering. Around a minute to find out how good yours would be.