What's covered under warranty if something breaks?
What solar installation companies need to publish
Warranty responsibility differs by financing type, and homeowners often don't realize this until they actually need a repair.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “What's covered under warranty if something breaks?”
- “solar panel warranty”
- “who fixes a broken panel”
- “inverter warranty”
What a complete answer contains
For solar installation companies specifically, an answer is only complete when it covers all 4:
- 1
How warranty responsibility differs by financing type (owned vs leased)
- 2
What's typically covered (panels, inverter, workmanship) and for how long
- 3
How to actually file a warranty claim
- 4
What isn't covered
A worked example
Illustrative — not a real business
Under a purchase, you own the warranty relationship — panels are typically covered 25 years, inverters 10-12 years, and our workmanship warranty is 10 years, all filed through us on your behalf even though you own the system. Under a lease or PPA, we handle all maintenance and repairs automatically since we own the equipment — you don't file anything yourself.
Which page should own it
Warranty terms page
What silence costs
Discovering warranty responsibility only when something breaks is a common, avoidable source of frustration.
More questions solar installation companies get
Related
industry
AI customer support for solar installation companies
Solar financing has real, consequential differences that a lot of sales material glosses over: a lease or PPA means you never own the system and your 'savings' are really a different bill from a different company; a loan or cash purchase means you own it, get the tax credit, and take on the warranty responsibility yourself. RubyRep explains that honestly before a homeowner is deep into a sales conversation.
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What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
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What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.