Free tool
Lead response time calculator
Estimate what slow replies cost you, and what instant answers would recover.
Enquiries at risk each month
Based on a 14-hour average wait
58
Value attached to them
$51,872
Annualised
$622,464
Arriving outside working hours
54 a month
These are estimates from the values you entered, not a measurement of your business. Use your own ticket data where you have it.
Turn your website into an AI representative.
RubyRep learns your whole website and answers your customers on it, 24/7.
Estimates how many enquiries you lose to slow replies, using your enquiry volume, average response time and the share that arrives outside working hours.
How it works
- 1
Enter your monthly enquiry volume and average time to first reply.
- 2
Add the share that arrives outside working hours.
- 3
You get an estimate of enquiries at risk and the value attached to them.
Questions about this tool
- How is 'at risk' estimated?
- It applies a decay to enquiries as response time grows, weighted by the share arriving out of hours. It's a directional estimate for making a case, not a measurement of your funnel — your own CRM data will always be better.
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