Free tool
24/7 support cost calculator
Compare what 24/7 cover costs to staff versus covering it with AI.
Cost to staff those hours
128 hrs a week at $40 an hour
$22,170
Cost to cover them with AI
$99
Monthly difference
$22,071
Annual difference
$264,847
These are estimates from the values you entered, not a measurement of your business. Use your own ticket data where you have it.
Turn your website into an AI representative.
RubyRep learns your whole website and answers your customers on it, 24/7.
Compares the cost of staffing genuine 24/7 coverage against handling out-of-hours questions with AI, using your own volume and cost assumptions.
How it works
- 1
Enter the hours a week you currently don't cover.
- 2
Add loaded hourly cost and any out-of-hours premium.
- 3
You get the monthly cost of staffing those hours, compared against an AI subscription.
Questions about this tool
- Is AI a true replacement for a night shift?
- For questions your website already answers, yes. For anything needing judgement or account access, no — those still queue for the morning, they just arrive with context.
Related tools and reading
tool
Lead response time calculator
Estimates how many enquiries you lose to slow replies, using your enquiry volume, average response time and the share that arrives outside working hours.
tool
Chatbot ROI calculator
Estimates the support cost an AI chatbot would remove, based on your ticket volume, handling time and loaded hourly cost — plus payback period against a monthly subscription.
use case
24/7 customer support without night shifts
Round-the-clock cover normally means hiring across time zones or outsourcing to a team that doesn't know your business. An AI representative trained on your own website answers the majority of out-of-hours questions correctly, and hands the rest to you in the morning.
use case
After-hours support that doesn't lose the lead
The gap between a question and an answer is where interest dies. Answering after-hours questions immediately — and routing the ones you can't answer to a form or booking link — keeps enquiries warm until someone is back at a desk.
use case
24/7 customer support without night shifts
Round-the-clock cover normally means hiring across time zones or outsourcing to a team that doesn't know your business. An AI representative trained on your own website answers the majority of out-of-hours questions correctly, and hands the rest to you in the morning.
use case
After-hours support that doesn't lose the lead
The gap between a question and an answer is where interest dies. Answering after-hours questions immediately — and routing the ones you can't answer to a form or booking link — keeps enquiries warm until someone is back at a desk.