24/7 customer support without night shifts
Round-the-clock cover normally means hiring across time zones or outsourcing to a team that doesn't know your business. An AI representative trained on your own website answers the majority of out-of-hours questions correctly, and hands the rest to you in the morning.
The problem
Questions don't stop at 6pm. Most businesses answer them the next working day, by which point the customer has bought elsewhere or lost interest.
How it works
- 1
RubyRep reads your website and builds a knowledge base from your existing pages.
- 2
The widget answers visitors at any hour, using only what your site says.
- 3
When it can't answer, it says so and offers your contact options rather than guessing.
- 4
Every out-of-hours conversation is waiting in your dashboard the next morning.
What changes
Evening and weekend questions get an immediate answer.
Your team starts the day with context instead of a backlog of basics.
Questions nobody could answer become a short list of things worth documenting.
Questions
- What happens when it doesn't know?
- It says it doesn't have that information and offers the contact routes you configure — email, booking link, WhatsApp or your contact page. It does not improvise an answer.
- Do we still need a support inbox?
- Yes. This removes the repetitive questions, not the ones that need a person. The difference is that your inbox fills with real problems rather than shipping times.
Related
tool
24/7 support cost calculator
Compares the cost of staffing genuine 24/7 coverage against handling out-of-hours questions with AI, using your own volume and cost assumptions.
tool
Website support score
Scores a website on how well it could support customers — and how well an AI representative trained on it would perform. Five dimensions, a total out of 100, and the specific gaps behind the score.
industry
AI customer support for ecommerce stores
Most ecommerce support is four questions wearing different hats: where is it, when will it arrive, can I return it, and will it fit. RubyRep reads your product pages and policies and answers them at the moment of hesitation, which is the moment the sale is won or lost.
industry
AI customer support for healthcare practices
Most calls to a practice are logistics, not medicine: opening hours, what a visit costs, which insurance is accepted, what to bring. RubyRep answers those from your website so reception can focus on patients in front of them — and it stays firmly out of clinical advice.
industry
AI customer support for real estate
Property enquiries arrive at night and on weekends, and the first agent to reply usually wins the viewing. RubyRep answers questions about listings, fees and the buying or renting process from your own site, then hands warm enquiries to an agent with the contact options you set.
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.