Who will actually be working on my project?
What agencies and studios need to publish
They have experienced the pitch team disappearing after signature. This is a trust question and it is asked because the answer has been no before.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “Who will actually be working on my project?”
- “do you outsource”
- “will I get the senior person”
- “is the work done in house”
- “who is on my team”
What a complete answer contains
For agencies and studios specifically, an answer is only complete when it covers all 5:
- 1
Whether the people in the pitch are the people who do the work
- 2
Whether any work is subcontracted or offshored, stated plainly
- 3
The typical team shape for a project of their size
- 4
How much of the senior person's time they actually get
- 5
What happens when someone on the team leaves mid-project
A worked example
Illustrative — not a real business
The people you meet are the people who do the work. We do not subcontract or offshore. A typical project runs with a lead designer, a developer and a project manager, with the founder involved at the weekly review rather than day to day — roughly half a day a week. If someone leaves mid-project we overlap their replacement for two weeks at our cost, not yours.
Which page should own it
About or how we work page
What silence costs
A prospect who has been switched once assumes it will happen again, and picks the agency that addressed it.
More questions agencies and studios get
Related
industry
AI customer support for agencies
Agencies field two kinds of question: what do you do, and what does it cost. Both are answerable from the site, and both currently interrupt someone senior. RubyRep answers them from your services and case study pages, and doubles as something you can deploy on client sites.
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.