Do you guarantee your work?
What trades and home service businesses need to publish
They are trying to distinguish you from the cheap quote that will not answer the phone in six months. This is the question that justifies a higher price, and most trades never answer it in writing.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “Do you guarantee your work?”
- “warranty on the work”
- “what if it breaks again”
- “how long is the guarantee”
- “is your work insured”
What a complete answer contains
For trades and home service businesses specifically, an answer is only complete when it covers all 5:
- 1
The guarantee period on labour, in months or years
- 2
That manufacturer warranties on parts are separate, and typically how long
- 3
What voids it — third-party work, missed servicing, misuse
- 4
How a claim is made and how quickly you respond
- 5
Whether the guarantee is insurance-backed, which is what survives the business closing
A worked example
Illustrative — not a real business
Labour is guaranteed for 12 months from completion. Parts carry the manufacturer's warranty, usually two to seven years on a boiler depending on the model. The guarantee assumes annual servicing on anything that requires it, and does not cover work later altered by someone else. Call and we will be back within two working days, or the same day if you have no heating or hot water.
Which page should own it
Guarantee or why choose us page
What silence costs
You lose to a cheaper quote on price alone, having never given them a reason to pay more.
More questions trades and home service businesses get
Related
industry
AI customer support for home services
A trades enquiry is worth a great deal and expires quickly — someone with a leak calls three numbers and books whoever picks up. You cannot pick up while under a sink. RubyRep answers the qualifying questions on your website so the enquiries that reach you are the ones you can actually serve.
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What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
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What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.