Is the first consultation free?
What law firms need to publish
They want to know whether asking a question commits them to a bill.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “Is the first consultation free?”
- “free advice”
- “initial appointment cost”
- “can I speak to someone first”
- “no obligation chat”
What a complete answer contains
For law firms specifically, an answer is only complete when it covers all 5:
- 1
Whether an initial consultation is free, and how long it lasts
- 2
What it covers and what it explicitly does not
- 3
Whether it is in person, by phone or video
- 4
Whether any obligation follows
- 5
What happens at the end — a written quote, a scope of work, or nothing
A worked example
Illustrative — not a real business
A free 30-minute initial call to establish whether we can help and what it would involve. It is not legal advice on your matter, and there is no obligation. You leave with a written scope and a fee estimate within two working days.
Which page should own it
Contact page
What silence costs
This is the question standing between an enquiry and a client. An unanswered version means the enquiry does not happen.
More questions law firms get
Related
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
use case
Answer customer questions from your own content
Answering questions well means answering them from something true. RubyRep retrieves the relevant passages from your site before it writes anything, and cites the page it used, so an answer can always be checked.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.