Free tool
Customer support cost calculator
Work out what each support conversation actually costs you.
Salary plus overhead, not just wage.
Cost per conversation
9 minutes at $32 an hour
$5
Support hours a month
60 hrs
Monthly cost
$1,920
Annual cost
$23,040
These are estimates from the values you entered, not a measurement of your business. Use your own ticket data where you have it.
Turn your website into an AI representative.
RubyRep learns your whole website and answers your customers on it, 24/7.
Calculates the real cost of your support operation — per conversation, per month and per year — from volume, handling time and loaded hourly cost.
How it works
- 1
Enter your monthly conversation volume and average handling time.
- 2
Add the loaded hourly cost of a support person — salary plus overhead.
- 3
You get cost per conversation, monthly cost and annual cost.
Questions about this tool
- What's a 'loaded' hourly cost?
- Salary plus employer taxes, benefits, tooling and overhead, divided by working hours. It's typically 1.25–1.4x the raw wage, and it's the number that makes cost comparisons honest.
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