Free tool
Support automation calculator
Work out how much of your support is genuinely automatable — and how much isn't.
Automatable from website content
44% of your volume
220 a month
Needs a person
280 a month
Hours it would give back
33 hrs
Hours still needing your team
42 hrs
These are estimates from the values you entered, not a measurement of your business. Use your own ticket data where you have it.
Turn your website into an AI representative.
RubyRep learns your whole website and answers your customers on it, 24/7.
Splits your support volume into what is realistically automatable and what isn't, based on how much of it is repetitive, account-specific or judgement-heavy.
How it works
- 1
Enter your volume and how much of it is repeat questions.
- 2
Separate out the share that needs account access — that isn't automatable from website content.
- 3
You get an automatable share, a human-only share, and the hours attached to each.
Questions about this tool
- Why separate account-specific questions?
- Because answering from published website content and acting on a customer's account are different problems. Conflating them is how automation projects overpromise.
Related tools and reading
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Customer support cost calculator
Calculates the real cost of your support operation — per conversation, per month and per year — from volume, handling time and loaded hourly cost.
tool
AI support savings calculator
Focuses on time rather than payback: how many support hours a month AI would hand back, and what that time is worth.
use case
Help desk automation that stops at the right line
Help desk tooling is good at moving a request around: routing rules, macros, canned replies, assignment. The answering itself is still manual. The questions worth automating are the ones whose answer is already written down on your site.
term
What is customer support automation?
The term covers two quite different things. Process automation moves work around: routing rules, auto-assignment, canned replies, status updates. Answer automation resolves the request itself. The second is where the volume is, and it is only safe where the answer is already documented.
guide
How to automate customer support without making it worse
Support automation fails when it is applied to the wrong tickets. The reliable approach is to automate the repetitive, publicly-answerable layer completely, route everything else to a person quickly, and measure the handover rate rather than the deflection rate.
tool
Customer support cost calculator
Calculates the real cost of your support operation — per conversation, per month and per year — from volume, handling time and loaded hourly cost.