Do you ship to my country?
What online stores need to publish
They want to know before they invest time in a basket. A vague answer reads as no.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “Do you ship to my country?”
- “do you ship internationally”
- “worldwide shipping”
- “can you deliver to Australia”
- “international delivery”
What a complete answer contains
For online stores specifically, an answer is only complete when it covers all 5:
- 1
The actual list of countries, or a clear statement of which regions are excluded
- 2
Whether duties and import taxes are collected at checkout or on delivery — the difference decides whether a customer gets an unexpected bill
- 3
Which carrier handles the final leg, since some countries' customers care a great deal
- 4
Whether tracking continues past the border
- 5
How returns work from abroad, and who pays
A worked example
Illustrative — not a real business
We ship to 42 countries. EU orders are shipped duty-paid, so the price at checkout is the final price. Orders outside the EU are shipped duty-unpaid and your local customs authority may charge import duty on delivery. Tracking is available end to end.
Which page should own it
Shipping & delivery policy
What silence costs
International visitors bounce fastest of any segment when this is missing, and they rarely ask before leaving.
More questions online stores get
Related
industry
AI customer support for ecommerce stores
Most ecommerce support is four questions wearing different hats: where is it, when will it arrive, can I return it, and will it fit. RubyRep reads your product pages and policies and answers them at the moment of hesitation, which is the moment the sale is won or lost.
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.