Questions online stores get asked
These are the 10 questions online stores field most often. Each page below breaks down how customers phrase it, every element a complete answer needs, and which page on your site should own it.
How long does delivery take?
5 elements a complete answer needs · belongs on your shipping & delivery policy
Can I return an item?
6 elements a complete answer needs · belongs on your returns & refunds policy
Do you ship to my country?
5 elements a complete answer needs · belongs on your shipping & delivery policy
Is this in stock?
4 elements a complete answer needs · belongs on your product page, with a stock-notification route
Where is my order?
4 elements a complete answer needs · belongs on your order tracking page, linked from the confirmation email
What payment methods do you accept?
4 elements a complete answer needs · belongs on your payment information page, and the checkout itself
Can I change or cancel my order?
4 elements a complete answer needs · belongs on your order changes section of the help centre
Is it safe to buy from you?
4 elements a complete answer needs · belongs on your about / trust page, linked from the footer
Do you have a shop I can visit?
4 elements a complete answer needs · belongs on your contact / locations page
What if my item arrives damaged?
5 elements a complete answer needs · belongs on your returns & refunds policy, damaged goods section
Which of these does your site answer?
Point RubyRep at your website and ask it all 10. The ones it cannot answer are the ones your customers cannot find either.