How much does a consultation cost?
What clinics and practices need to publish
Self-funding patients cannot proceed without a number, and will not phone to ask for one.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “How much does a consultation cost?”
- “fees”
- “price list”
- “how much for a check-up”
- “do you charge for a first appointment”
What a complete answer contains
For clinics and practices specifically, an answer is only complete when it covers all 5:
- 1
Actual prices for common appointment types
- 2
Whether a follow-up costs less than an initial consultation
- 3
What is included in the fee and what is billed separately, such as tests or imaging
- 4
Payment methods and timing — at the appointment or invoiced
- 5
Your cancellation and missed-appointment charge, stated before they book rather than after
A worked example
Illustrative — not a real business
Initial consultation £180 for 45 minutes; follow-ups £120 for 30 minutes. Diagnostic tests are quoted separately before being carried out. Payment is taken at the appointment. Cancellations with less than 24 hours' notice are charged at 50%.
Which page should own it
Fees page
What silence costs
Practices that publish fees convert self-funding enquiries at a much higher rate, because the alternative is a phone call most people will not make.
More questions clinics and practices get
Related
industry
AI customer support for healthcare practices
Most calls to a practice are logistics, not medicine: opening hours, what a visit costs, which insurance is accepted, what to bring. RubyRep answers those from your website so reception can focus on patients in front of them — and it stays firmly out of clinical advice.
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.