When are you open?
What clinics and practices need to publish
Working patients need to know whether they can be seen without taking time off. It is a scheduling question with a real answer.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “When are you open?”
- “opening times”
- “are you open Saturdays”
- “late appointments”
- “bank holiday hours”
What a complete answer contains
For clinics and practices specifically, an answer is only complete when it covers all 5:
- 1
Hours per day, not a single range covering the week
- 2
Whether reception hours and appointment hours differ, which they usually do
- 3
Evening and weekend availability stated explicitly
- 4
How bank holidays are handled
- 5
Out-of-hours instructions, separated clearly from emergency instructions
A worked example
Illustrative — not a real business
Reception is open Monday to Friday 8am-6pm and Saturday 9am-1pm. Appointments run until 7pm on Tuesdays and Thursdays. We are closed on bank holidays. Outside these hours, call NHS 111 for advice, or 999 in an emergency.
Which page should own it
Contact page, and Google Business Profile
What silence costs
This is one of the highest-volume queries a practice receives and one of the simplest to answer once, permanently.
More questions clinics and practices get
Related
industry
AI customer support for healthcare practices
Most calls to a practice are logistics, not medicine: opening hours, what a visit costs, which insurance is accepted, what to bring. RubyRep answers those from your website so reception can focus on patients in front of them — and it stays firmly out of clinical advice.
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
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What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.