Is what I tell you confidential?

What clinics and practices need to publish

For sensitive presentations, confidentiality is the precondition for seeking care at all.

How customers actually ask it

The same intent arrives in wording your page probably does not use. All of these mean the same thing:

“Is what I tell you confidential?”
“patient confidentiality”
“who can see my records”
“data protection”
“will you tell my GP”

What a complete answer contains

For clinics and practices specifically, an answer is only complete when it covers all 5:

1
A plain statement of the confidentiality standard you work to
2
The specific circumstances where information may be shared, described honestly rather than buried
3
Whether your GP is informed by default and how to opt out
4
How records are stored and for how long
5
How to request access to their own records

A worked example

Illustrative — not a real business

Everything you tell us is confidential and held under our duty of medical confidentiality. We write to your GP after a consultation only with your consent — tell us at the appointment if you would prefer we did not. Records are held securely for the period required by law, and you can request a copy at any time.

Which page should own it

Privacy & confidentiality page

What silence costs

Patients with sensitive concerns will not book without this, and will not ask about it either.

Does your site answer this already?

Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.