What happens if something goes wrong afterwards?
What trades and home service businesses need to publish
They are assessing what happens after you have been paid, which is when they have least leverage.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “What happens if something goes wrong afterwards?”
- “do you guarantee your work”
- “warranty”
- “what if it breaks again”
- “will you come back”
What a complete answer contains
For trades and home service businesses specifically, an answer is only complete when it covers all 5:
- 1
Guarantee length, separately for parts and labour
- 2
What the guarantee covers and what voids it
- 3
How quickly you return for a warranty callback
- 4
Whether a return visit under guarantee carries a call-out fee
- 5
Your complaints route and any trade body scheme you belong to
A worked example
Illustrative — not a real business
12 months on labour, and the manufacturer's warranty on parts — usually two to five years. Warranty callbacks are attended within 24 hours with no call-out fee. The guarantee does not cover damage from freezing or from work by another trade. If we cannot resolve a complaint, our trade association operates a free dispute service.
Which page should own it
Guarantee page, linked from every quote
What silence costs
This is the question that decides between two similar quotes, and the one most trades never put in writing.
More questions trades and home service businesses get
Related
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
use case
Answer customer questions from your own content
Answering questions well means answering them from something true. RubyRep retrieves the relevant passages from your site before it writes anything, and cites the page it used, so an answer can always be checked.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.