Do you handle this kind of case?
What law firms need to publish
Getting this wrong wastes a consultation slot and sends the client away with a worse impression than if you had said no immediately.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “Do you handle this kind of case?”
- “do you do employment law”
- “can you help with my situation”
- “what areas do you cover”
- “is this your speciality”
What a complete answer contains
For law firms specifically, an answer is only complete when it covers all 5:
- 1
The specific practice areas you cover, listed rather than implied
- 2
What you explicitly do not take on
- 3
Which solicitor leads each area, named
- 4
Whether you refer out, and to whom
- 5
Any jurisdictional limits
A worked example
Illustrative — not a real business
We cover employment, family, conveyancing and private client. We do not take criminal or immigration matters and will refer you to firms that do. We are qualified in England and Wales only. Employment matters are led by a named partner whose profile is on our team page.
Which page should own it
Services page, with one page per practice area
What silence costs
A misrouted enquiry costs a consultation slot and produces a poor review from someone who never became a client.
More questions law firms get
Related
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
use case
Answer customer questions from your own content
Answering questions well means answering them from something true. RubyRep retrieves the relevant passages from your site before it writes anything, and cites the page it used, so an answer can always be checked.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.