Is it online or in person?
What schools and course providers need to publish
Delivery mode determines whether the course is possible at all for anyone with a job or a commute.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “Is it online or in person?”
- “remote learning”
- “do I need to attend”
- “hybrid”
- “can I study from abroad”
What a complete answer contains
For schools and course providers specifically, an answer is only complete when it covers all 5:
- 1
The actual split between online and on-site, in hours
- 2
Whether live sessions are at fixed times and in which timezone
- 3
Whether recordings are available for anyone who cannot attend live
- 4
Which elements require physical attendance, such as exams or labs
- 5
Whether international students can study fully remotely, including any visa implications
A worked example
Illustrative — not a real business
Hybrid: two days on campus, three days online each week. Live sessions run 9am-5pm UK time and are recorded. Practical assessments and final exams must be taken on campus. Fully remote study is not available for this course.
Which page should own it
Course page, delivery section
What silence costs
Getting this wrong produces withdrawals in the first fortnight, which is the most expensive point to lose a student.
More questions schools and course providers get
Related
industry
AI customer support for schools and course providers
Admissions seasons concentrate a year of questions into a few weeks, and they are the same questions every year: entry requirements, deadlines, fees, term dates. RubyRep answers them from your own prospectus and admissions pages, at whatever hour a parent or applicant is actually researching.
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.