When does it start and how long is it?
What schools and course providers need to publish
They are fitting the course into a life that already has commitments in it.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “When does it start and how long is it?”
- “start dates”
- “course length”
- “can I start mid-year”
- “term dates”
What a complete answer contains
For schools and course providers specifically, an answer is only complete when it covers all 5:
- 1
All intake dates for the coming year
- 2
Total duration, and whether that is full-time or part-time
- 3
Weekly time commitment including independent study, which applicants consistently underestimate
- 4
Term dates and holidays
- 5
Whether mid-year entry is possible and what it means for completion
A worked example
Illustrative — not a real business
September and January intakes. Full-time is 12 months; part-time is 24. Expect around 15 taught hours a week plus 20 hours of independent study. Mid-year entry is not available — the modules build in sequence.
Which page should own it
Course page
What silence costs
Applicants who cannot map a course onto their calendar defer, and deferred applicants mostly do not return.
More questions schools and course providers get
Related
industry
AI customer support for schools and course providers
Admissions seasons concentrate a year of questions into a few weeks, and they are the same questions every year: entry requirements, deadlines, fees, term dates. RubyRep answers them from your own prospectus and admissions pages, at whatever hour a parent or applicant is actually researching.
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.