Do you do takeaway or delivery?
What restaurants and cafes need to publish
A different occasion entirely from dining in, and one that is easy to lose to a competitor listed on an app.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “Do you do takeaway or delivery?”
- “can I order to collect”
- “do you deliver”
- “are you on Deliveroo”
- “takeout”
What a complete answer contains
For restaurants and cafes specifically, an answer is only complete when it covers all 5:
- 1
Whether collection, delivery or both are available
- 2
Which platforms you are on, and whether ordering direct is cheaper
- 3
Which parts of the menu are available to take away, since some dishes do not travel
- 4
Delivery radius and minimum order
- 5
Typical wait at peak times, honestly
A worked example
Illustrative — not a real business
Collection and delivery both available. Order direct on our site — it is the same price as in the restaurant, whereas the delivery apps add their own margin. We deliver within three miles with a £20 minimum. Most of the menu travels well; our soufflés do not, so they are dine-in only. Allow 45 minutes on Friday and Saturday evenings.
Which page should own it
Order page
What silence costs
Guests default to the delivery apps, which take a large cut. Publishing a direct route recovers that margin on every order.
More questions restaurants and cafes get
Related
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
use case
Answer customer questions from your own content
Answering questions well means answering them from something true. RubyRep retrieves the relevant passages from your site before it writes anything, and cites the page it used, so an answer can always be checked.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.