Questions SaaS companies get asked
These are the 10 questions SaaS companies field most often. Each page below breaks down how customers phrase it, every element a complete answer needs, and which page on your site should own it.
How much does it cost?
5 elements a complete answer needs · belongs on your pricing page
Is there a free trial?
5 elements a complete answer needs · belongs on your pricing page, and a dedicated trial faq
How do I cancel?
5 elements a complete answer needs · belongs on your billing section of the help centre
Do you integrate with the tools we use?
5 elements a complete answer needs · belongs on your integrations page, with one page per major integration
Where is our data stored?
5 elements a complete answer needs · belongs on your security / trust page
What support is included?
5 elements a complete answer needs · belongs on your pricing page, expanded on a support page
Can we bring our existing data across?
5 elements a complete answer needs · belongs on your migration guide, linked from pricing
What happens to our data if you shut down?
5 elements a complete answer needs · belongs on your security / trust page
How secure is it?
5 elements a complete answer needs · belongs on your security page
What are the limits on each plan?
5 elements a complete answer needs · belongs on your pricing page, with a limits table
Which of these does your site answer?
Point RubyRep at your website and ask it all 10. The ones it cannot answer are the ones your customers cannot find either.