Do I need an EPC?
What estate and letting agencies need to publish
Missing paperwork stalls a sale at the point where the vendor is least able to absorb delay.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “Do I need an EPC?”
- “energy performance certificate”
- “what documents do I need to sell”
- “do I need a survey”
- “legal requirements”
What a complete answer contains
For estate and letting agencies specifically, an answer is only complete when it covers all 5:
- 1
Which documents are legally required before marketing, not before completion
- 2
How long each is valid
- 3
Who arranges and pays for each
- 4
Timescales to obtain them, since some take weeks
- 5
The consequence of marketing without them
A worked example
Illustrative — not a real business
An EPC is required before a property can be marketed and is valid for ten years. We arrange it for £90 if you do not have a current one; it takes about three working days. You will also need proof of identity and the property's title documents before an offer can be progressed.
Which page should own it
Selling guide, documents section
What silence costs
Paperwork delays discovered late are the most common cause of a sale falling through in the first fortnight.
More questions estate and letting agencies get
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industry
AI customer support for real estate
Property enquiries arrive at night and on weekends, and the first agent to reply usually wins the viewing. RubyRep answers questions about listings, fees and the buying or renting process from your own site, then hands warm enquiries to an agent with the contact options you set.
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.