How do viewings work?
What estate and letting agencies need to publish
For a seller this is about intrusion; for a buyer it is about access. Both need the process stated.
How customers actually ask it
The same intent arrives in wording your page probably does not use. All of these mean the same thing:
- “How do viewings work?”
- “do you accompany viewings”
- “can I view at the weekend”
- “how much notice”
- “virtual viewing”
What a complete answer contains
For estate and letting agencies specifically, an answer is only complete when it covers all 5:
- 1
Whether viewings are accompanied by an agent or conducted by the vendor
- 2
Available days and hours including evenings and weekends
- 3
Notice required before a viewing
- 4
Whether virtual or video viewings are offered
- 5
How feedback is collected and when the vendor receives it
A worked example
Illustrative — not a real business
All viewings are accompanied by a member of our team, seven days a week including evenings until 7pm. We ask for 24 hours' notice, though we can often be flexible. Video viewings are available on request. Feedback is passed to the vendor within one working day of every viewing.
Which page should own it
Selling and buying guides
What silence costs
Accompanied viewings are a genuine differentiator between agencies, and are frequently left unstated.
More questions estate and letting agencies get
Related
industry
AI customer support for real estate
Property enquiries arrive at night and on weekends, and the first agent to reply usually wins the viewing. RubyRep answers questions about listings, fees and the buying or renting process from your own site, then hands warm enquiries to an agent with the contact options you set.
term
What is AI customer service?
AI customer service means answering customer questions with a language model rather than a person. The useful implementations are grounded in a specific business's own content; the poor ones let a general model improvise, which produces confident answers that are wrong.
term
What is a knowledge base?
Traditionally a knowledge base is a help centre humans read. For AI support it is the source material a representative answers from — which means an ordinary website, well written, can serve as one without a separate help centre.
Does your site answer this already?
Point RubyRep at your website and ask it this exact question. If it cannot answer, neither can your customers.